Consulting Process

Step 1

Submit new client materials

After a free phone consultation, I will ask you to complete a New Client Form and send a brief video tour of your home and a recent photo of your cat. If a house soiling issue is being addressed, I will also need a drawing of your home’s layout with soiled areas labeled. After the above materials are submitted, we will set up an appointment for a detailed history-gathering call.

Step 2

Tell us about your cat

The history-gathering call enables me learn everything I need to know to help with your cat’s behavior issue and typically takes 30-45 minutes, but it may take longer if we are working with multiple behavior issues or more than one cat. During the call, we will decide which service package is best for the behavior goals for your cat: the Feline Behavior Solutions Package or the Specialized Feline Training Package. At the end of the history-gathering call, we will schedule your behavior plan consultation.


*COVID-19 Service Update: My services have been modified to meet your needs while keeping all of us safe and healthy. During the COVID-19 pandemic, I am offering all behavior plan consultations by videoconference. Video consultations are convenient, efficient, and effective, and are much appreciated by cats who are fearful of visitors!

Step 3

The behavior plan consultation

The behavior plan consultation consists of a one- to two-hour videoconference to meet your cat and discuss and practice the techniques we will use to address your cat’s behavior issue. The behavior plan will take into account your routines and lifestyle, and every effort will be made to structure the training within the context of you and your cat’s everyday life; however, your ultimate success depends on your efforts! At the end of the consultation, we will schedule the follow-up training sessions included with the service package you purchased.

Step 4

Your customized behavior plan, homework, and information packet

Within two business days following the behavior plan consultation, I will email you a written behavior plan that includes everything we discussed during the consultation and your homework, as well as a packet of supplemental information. If desired, we will review the plan by phone to ensure that the goals and the instructions for reaching them are clear and manageable.

Step 5

Follow-up support—The key to success!

Changing behavior takes time, patience, and persistence, and follow-up is the key to your success. Your support coverage goes into effect the day of your behavior plan consultation, and I will be there every step of the way to help celebrate your achievements and guide you through any challenges.